Frequently asked questions
1. What kind of files should I send?
We recommend saving as a .PDF. You may also send the file in the following types: jpg, jpeg, tif, tiff, eps, and png.
We prefer that you send .PDF with embedded or outlined fonts. .PDF's are easier to handle and will likely speed up your turn-around. Remember to flatten your files before sending.
2. How should I set up my bleed?
Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product.
Please keep all text at least 0.125" inside the cut-line.
- The bleed for Standard Products is 0.125".
- The bleed for Booklets and Presentation Folders is 0.25".
3. How can I make sure that my blue does not come out purple?
When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values.
Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.
EXAMPLE: C-100 M-70 Y-0 K-0
4. What is rich black and how do I get it?
Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.
We recommend using
C 60 M 40 Y 40 K 100
This will give you a deep, dark, rich black.
5. What is EDDM Direct Mail?
EDDM is a U.S. Postal Service program developed to help businesses get their promotions and advertisements into the hands of a targeted audience, while reducing the cost of preparing and delivering mailing campaigns.
It's the perfect solution for businesses large and small, allowing you to target homes in your area or across the country. No mailing list or postage permit is required, which saves you time and money. We have a Print Only option, where we print the pieces and you handle the rest of the process with USPS and a Full Service solution, where we take care of everything. With Full Service, postage is as low as 15.7¢ per piece, saving you a bundle over first class rates!
6. Is everything produced in one place?
While most products are produced in all of our Production Centers, there are some situations where a Production Center is unable to produce (or does not produce) a certain product. In these cases, the order will be produced in the next closest Production Center to the destination address.
7. What are Edge Cards made of?
EDGE Cards are made of three premium quality stocks adhered together creating an ultra thick, 32pt triple layered card with a colored core.
Face Stock: 9pt Bright White Premium uncoated with a Smooth finish
Insert Stock: 14pt Premium Opaque Black
8. Can I pay by credit card?
Yes, we accept Visa, MasterCard and American Express.
9. What are the different folding options for brochures?